theharrison21

This has been happening since easter sunday for those of us consistently suffering. No amount of reinstalling will help us. Only way is to contact EA and give them UID or a way to get that so they can give you your account back.

Quote from abester7769 >> They messaged to say it had been fixed and that i would receive compensation of 5500MC. I rejected their compensation and instead pushed for a full refund of all MC purchases. I have deleted the game and had my account refunded and wiped.   I gave up on EA help and emailed the CEOs office instead Here’s hoping I can get that kind of compensation haha. Hope you get your refund

Quote from bcallahan20 >> Still down, been two weeks. Tried everything.  Idiots!! They’re definitely starting to help those who submitted tickets early to EA help. But I agree it’s been a little too long for them to not have found a universal fix.

Quote from abester7769 >> They emailed to say it is fixed Any chance I could see a screenshot of the email?

Quote from Ophie83 >> Have you cleared your phone cache? Yeah, I think with everything i’ve done it has something to do with my amount of eggs, and other stuff, on my account

Quote from Jehrzy >> Check out my sig, it might be able to help you out. k Edit: Sorry, thought that was sarcastic, i’m on mobile and couldn’t see sig til i rotated my screen. Thanks for help

Quote from zoowildlife >> Call EA help....a developer or anyone from the mobile team is not going to talk to you.  I dont think help is gonna do much because i don’t have my UID

I don’t see how it could take remotely this long. There’s no way the whole dev team is working on new content, and all it takes is either letting people in or reverting to some past stuff that worked before sunday

Quote from abester7769 >> I am having the same problem. The shockingly vague answers from customer support are driving me mad. It is tantamount to theft. I have paid good money for players and mc and to have this taken without valid reason or compensation Are you ready to receive your one pro pack? Also, did you get them to the point where they said you would receive a notification via email when the issue was fixed?

Quote from richmondfs >> Quote from theharrison21 >> Im about to delete this game. I have 5 days of daily packs and like 60 eggs and 6500 stamina and my tourney rewards but this game is taking up space on my phone at this point. 1) Do they care about this 2) do they even know 3) are they working on it 3) how many people are still stuck out 4) s/ will i be compensated ????. So many questions, probably no answers