-- UPDATE --
I had to wait until this morning to conduct my customer support marathon.
Phone support is brutal, couldn't understand much of it and it sounded like she was outside in a windstorm. After 53 minutes and multiple "I'm asking my manager" and "We can't do anything because it's a different game" and "contact the retailer for a refund".... I get disconnected mid-hold.
Chat rep seemed to be sympathetic. I got called "mate" a bunch and they had no concept of capitalization or punctuation but he seemed to want to help. After a lot of back and forth he escalated it to his manager as well and told me his manager would email me when a decision was made... the second our chat ends, I get an email from his "manager" saying the same thing, "these are different versions of the game and we are unable to do anything" automated response.
I responded to that email with a few paragraphs of my best work, we'll see what happens there.
I called back about an hour ago, went through the process again only this time had the 56 minute "disconnection" from earlier in my back pocket. Actually got passed up the "team" as they called it, ended up with a guy that was somewhat normal and understood the situation. He said he's gonna ask around and will give me a shout after lunch but not to get my hopes up.
I'm not super confident but the guy I'm waiting on was the only rep from the entire morning that gave me the vibe that he knew what was going on. I'm pretty sure the others I spoke to didn't know what Madden was and definitely couldn't comprehend the issue at hand. Looks like I'm SOL. I'll probably just buy him $60 worth of points and try to get rid of these Madden 20 codes somehow.
Not knowing your financial situation, that's what I would do. Spending 60 bucks to avoid dealing with ea would be worth it. I have an 8 year old and I couldn't fathom telling him the gift was no good. I'd also not tell grandma because she'd probably feel terrible too. Sorry you had to go through this.
Yeah that's what I'm thinking. There's no way grandma would even comprehend what happened and it would taint the cool-grandma aura she's owning. It's worth $60 for us to go through the EA support gauntlet but it's also worth $60 to not have to give the kiddo a gift and then tell him it's worth nothing. We tried!
-- UPDATE -- I had to wait until this morning to conduct my customer support marathon.
Phone support is brutal, couldn't understand much of it and it sounded like she was outside in a windstorm. After 53 minutes and multiple "I'm asking my manager" and "We can't do anything because it's a different game" and "contact the retailer for a refund".... I get disconnected mid-hold.
Chat rep seemed to be sympathetic. I got called "mate" a bunch and they had no concept of capitalization or punctuation but he seemed to want to help. After a lot of back and forth he escalated it to his manager as well and told me his manager would email me when a decision was made... the second our chat ends, I get an email from his "manager" saying the same thing, "these are different versions of the game and we are unable to do anything" automated response.
I responded to that email with a few paragraphs of my best work, we'll see what happens there.
I called back about an hour ago, went through the process again only this time had the 56 minute "disconnection" from earlier in my back pocket. Actually got passed up the "team" as they called it, ended up with a guy that was somewhat normal and understood the situation. He said he's gonna ask around and will give me a shout after lunch but not to get my hopes up.
I'm not super confident but the guy I'm waiting on was the only rep from the entire morning that gave me the vibe that he knew what was going on. I'm pretty sure the others I spoke to didn't know what Madden was and definitely couldn't comprehend the issue at hand. Looks like I'm SOL. I'll probably just buy him $60 worth of points and try to get rid of these Madden 20 codes somehow.
Edited by cherokeecajun3
Not knowing your financial situation, that's what I would do. Spending 60 bucks to avoid dealing with ea would be worth it. I have an 8 year old and I couldn't fathom telling him the gift was no good. I'd also not tell grandma because she'd probably feel terrible too. Sorry you had to go through this.
Yeah that's what I'm thinking. There's no way grandma would even comprehend what happened and it would taint the cool-grandma aura she's owning. It's worth $60 for us to go through the EA support gauntlet but it's also worth $60 to not have to give the kiddo a gift and then tell him it's worth nothing. We tried!
Edited by cherokeecajun3